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Privacy Policy

This webshop from The Netherlands follows all European laws and guidlines according to the GDPR and webshop / online sales regulations.
For any questions, feel welcome to contact us.


e-
puma , part of Uniwork BV , located at Gotenburgweg 23 , 9723 TK Groningen is responsible for the processing of personal data as shown in this privacy statement.


Personal data that we process

We found that you are your customer personal information held by our products. You have provided the personal details to us.

Below is an overview of the personal data recorded in our systems :

  • First and last name
  • telephone number
  • E-mail address
  • Date of birth
  • Other personal data that you actively provide via our website, in correspondence and by telephone, or during the execution of assignments.
  • Address data
  • Information about your orders


For what purpose we
have stored personal data in our systems

We use and your personal data for the following purposes:

  • You can call or e-mail if necessary to carry out our services ;
  • Handling your payment ;
  • Sending our newsletter , to which you have given us prior permission;
  • Send an automatic mailing in honor of your birthday;
  • Inform you about changes to our services and products ;
  • We analyze your behavior on the website of the webshops in order to improve the webshops and to tailor the range of products and services to your preferences.
  • We do not make decisions based on automated systems about matters that can have (significant) consequences for people.

 

How long we store personal data

We do not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Anonymous website visit data: unlimited. We use Google Analytics , Google Webmaster Tools and Hotjar Limited and follow their policy when it comes to compliance with the GDPR and the AGV. Only a few people have access to this.

Person-identifiable visitor data from our website and information about reading email newsletters and clicking links: up to 14 months. This allows us to make our mailings more focused. Only a few people have access to this.

Personal correspondence, quotations, documents you send us, forms and call notes : up to 10 years after our last contact. This is because we like to fall back on what we have done before for you.

Sharing personal data with third parties

We do not sell your data to third parties and only provide them if there is a legal obligation to do so. With companies that process your data in our assignment, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. We welcome ies responsible for this processing.

By e- puma is used by the following processors:

  • GLS
  • Trustpilot (name, order number, e-mail address: for online customer review);
  • Shappz.com (name, date of birth, e-mail address, shopping cart contents: for automatic mailing);
  • Mollie and Klarna for payments;
  • Google G-Suite

e- puma will (as far as possible) carry out the processing of personal data within the boundaries of the European Economic Area (EEA). If the processing is carried out outside the EEA, it has been agreed with the (sub) processors that the data protection meets the standards of the General Data Protection Regulation.

Cookies, or similar techniques, that we use

We place the minimum required cookies on the website to function properly. Here data is recorded in files. If you can not find this, it is possible to disable the registration by means of cookies. The user-friendliness of the website can therefore be reduced.

 

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data storage or to object to the use of your personal data and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the use of your personal data to [email protected] .

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy . This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

How we protect personal data

We take the protection of your data very seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact us at [email protected] .